Shipping policy

Here's how shipping works at iDoll — rates, transit times, and what to do if a parcel needs attention.

Shipping rates

Shipping is based on your order subtotal:

  • Orders under $100: $7.99.
  • Orders $100 and over: free shipping.

The same rate applies across every region we ship to. International orders may be subject to import duties, customs fees, or VAT on arrival — see "Duties and taxes" below.

Shipping methods

Orders are dispatched from our warehouse by tracked courier and international postal services, selected by destination to balance speed and reliable tracking. Every order ships with a tracking number, emailed to you when the parcel leaves us. We do not offer cash on delivery.

Where we ship

iDoll currently ships to:

  • Asia. Japan, Korea, Malaysia, Philippines, Singapore, Thailand, Turkey, Vietnam.
  • North America. United States, Canada, Mexico.
  • Europe. The European Union, the United Kingdom, Switzerland, Norway, and most of the wider region.
  • Oceania. Australia, New Zealand.

If your country isn't available at checkout, email support@inedibledoll.com and we'll see what we can route.

Please double-check the delivery address at checkout. Once an order has been dispatched, address changes are subject to carrier redirect fees and may not be possible at all depending on the carrier; parcels returned undelivered for an incorrect or incomplete address are handled under our returns policy.

Transit time

After your order leaves our dispatch warehouse, typical transit runs around 14 days, varying by region and customs clearance — this is an estimate, not a guarantee, and delays caused by customs or the carrier are not grounds for refund. Tracking is emailed when your order ships. Long-distance shipments occasionally arrive with light wear on the outer carton; the piece inside is packed to survive that. If the piece itself shows any damage on arrival, see our returns policy.

Duties and taxes

International orders may be subject to import duties, customs fees, or VAT charged on arrival by your local authorities. These are paid by you to the courier or customs office on delivery — they aren't included in the price at checkout, and they aren't refundable from us.

Working hours

iDoll is reachable Monday through Friday, 9:00 AM to 6:00 PM (UTC+8). We answer most messages within one business day during that window.

Contact

For shipping questions — missing tracking, courier delays, address corrections — email support@inedibledoll.com and include your order number.